Delivery, Terms & Conditions


When making a purchase from you agree to the terms and conditions of the website. We collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to us holding personal data about you. We are abiding to the data protection act 1998 and the information you give will not be shared with any other company other than ourselves.

You must be 18 years or over to place an order with By placing an order you confirm that you are at least 18 years old and all deliveries must be signed for by an adult aged 18 years or over.

When ordering with, and in the unlikely event a product is out of stock we will inform you by e mail or telephone as to its time of availability or a suitable alternative.

UK mainland orders placed before 12 noon Monday to Thursday will usually be delivered the next working day, (subject to stock availability and excluding bank holidays). Orders placed after noon on Thursday will be delivered on Monday. Orders placed after noon on Friday will arrive on Tuesday. All single bottles are sent via Royal Mail 2nd class recorded delivery. Please allow up to 7 working days for delivery in all instances.

Delivery is anywhere in mainland UK(excluding Scottish Highlands)only. Delivery charges are £4.95 for a single bottle, £9.95 up to 11 bottles, or £7.95 for 12 bottles or more. Contact us for deliveries to Islands, Scottish Highlands and Northern Ireland.

Please note that when placing an order and requesting a delivery note please make sure it is less than 51 characters.

Please note; during January orders may take up to 21 days after the busy festive season as stocks are replenished.

Delivery is made Monday - Friday with an additional charge for Saturday delivery and no delivery Sundays or Bank Holidays. If the Carrier is unable to deliver the driver will leave a card and try to deliver the next day. If next day delivery fails again, a card will be left requesting that you pick up your order from the carriers depot. If the parcel is not picked up the carrier will return to Dylans Wine Merchants and the customer will have to pay for a further delivery. If a parcel is returned to Dylans Wine Merchants, the cost of this return, following all reasonable attempts at delivery and contact, will be the liability of the customer, this cost can amounts to more than our subsidized delivery charge. Once a parcel has been returned, Dylans Wine Merchants will refund the cost of the original order minus the charge for the return plus the cost charged for delivery. If the customer gives special instructions to Dylans Wine Merchants for the carrier to leave the parcel outside your house or with a neighbour it will be left at the customers own risk. Any orders that are requested to be left in an alternative place will exonerate us of any liability and will not be sent recorded delivery.

Cancellation of an order is possible in part or in full, for up to 7 days after the delivery is made. All charges to you will be refunded to your card as soon as the goods are returned in merchantable condition.

No Quibble Guarantee. Should one of our wines not be to your liking, let us know and we shall endeavour to exchange it for a suitable alternative.

Breakages must be reported within 24 hours of delivery. We may arrange for collection of faulty goods and in any instance a full refund will be given.

Description & Prices

The description and prices payable for the items are inclusive of any duty and VAT where applicable. If, by mistake, we have under-priced an item, we will not be liable to provide that item to you at the stated price. We will try to contact you before we dispatch the order concerned or, we may cancel your order provided we refund you any payments you have made. You may agree the correct price in which case we will proceed with your order. In the unlikely event that an item has been over charged a full refund of the difference will be given.

We reserve the right to change our prices. Please refer to our website for all current prices. Please note prices issued on our website supersede any prices set out in these terms and conditions if they are different. Vintages may be substituted for the next available vintage(unless otherwise stated)due to supplier change without our prior notice. If the vintage or packaging is specific to you, please check with a member of our team via email of telephone otherwise the next available vintage or replacement will be sent.


By using this site you accept that the terms and conditions and use the site at your own risk. We have taken every effort to ensure that the information on our site is correct. However, should there be any inaccurate or out of date information Dylans Wine Merchants Ltd takes no responsibility.

Company Reg 5730426
Vat Reg No 791137031